Christadelphian Aged Care’s Culture Change Program

When butterfly stickers started appearing around our Homes, Villages and offices, staff began to wonder what was in store for Christadelphian Aged Care in 2017.
All was revealed on April 26, when simultaneous launches were held across all our sites in NSW and Queensland, and staff were introduced to four  signature behaviours” that would become the backbone of a three-year cultural change program.
Christadelphian Aged Care’s Chief Executive Ross Peden said while workplace cultures usually developed over time, working towards an intentional culture would create a better environment for staff and residents.
“When I walk into one of our Homes or Villages, the first thing I notice is the feeling, or ‘vibe’. It comes from seeing how our staff interact with residents, families and each other,” he said.
“It is our staff who provide the heart of our organisation. We want to build on that and create a consistent attitude towards care across all our Homes and Villages.”
Christadelphian Aged Care has partnered with Pulse Australasia to help lead the organisation through this journey of change.
Jacob Morgan, Manager, Risk and Culture, is leading the roll out of the program, and said Pulse would support the organisation as it worked to promote and actively demonstrate the desired behaviours.
“The program is very positive and fun, and all staff can contribute through recognising when their peers do the right thing,” he said.
“Our aim is to continue to improve our service and quality of care, and a staff culture that supports this aim is vital to our success.”
To make sure the program produces real results, staff complete a survey three times a year to monitor the progress and change in our culture.
Every single staff member is involved in the program, including the Executive Management and the Board.
Volunteers, families and visitors can be involved by pointing out when staff have displayed one of the behaviours.
Giant butterflies with signature behaviour icons are on display around our Homes, Villages and offices, and staff can write examples and stick this on the wings.
After staff consciously worked to display the behaviours everyday they would soon become second-nature, Ross said.
“The end result will be environments where both staff and residents thrive.”
Visit to see a video of the launch!