I write to say thank you a million times for the way you, Kim, have welcomed my family, especially my Dad, to Southaven. It’s been such an emotional time for my whole family dealing with Dad’s poor health and mental state as well as our mother’s. Kim, I cannot stress how much your kind words during our first visit, your caring manner and wealth of experience at the home and over the phone as well as incredible patience, have helped my family understand the needs of the elderly. We are slowly learning that sometimes the heart gets in the way of rational thoughts and what is best for Dad’s wellbeing is to be at Southaven where he will receive the care that he deserves and one which we cannot provide at home. On behalf of my family, thank you again Kim.