Dear Lisa, I recently made contact with you to arrange the admission of my mother to Chamberlain Gardens. Whilst this is traditionally a stressful time for families it was not this way with you. Right from my very first contact with you I was impressed with your friendly professional nature. You answered all my questions and concerns in a calm and informative manner. I am very happy with the room mum has been provided with near the garden courtyard as gardening is her big love. The admission process was also seamlessly managed and explained to me. Thank you very much for the friendly and professional way you have managed mums admission to Chamberlain Gardens.