On arrival at this facility my wife and I felt instantly welcomed as well as being impressed by our surroundings. We were then welcomed by Lisa who listened to us regarding our situation and concerns in regards to urgently needing a placement for my father. Lisa was completely thorough and understanding of my father’s needs. She explained to us what we needed to do as well as showing us through the facility including the room that was currently available. We were very impressed with the cleanliness and also the calm and peaceful environment. The staff were also friendly and the interactions with residents that we witnessed was comforting.
Lisa’s professionalism and empathy totally reassured both my wife and I and we decided then and there after weeks of searching several nursing homes over the Central Coast that this was the one, we had finally found the right home for our father. Within days our application was approved and in less than one week my father was admitted and safely settled in his own room.
On behalf of our family I would like to thank Lisa for all she has done for us in this very difficult time. We feel reassured knowing that he will be well cared for during his stay at Chamberlain Gardens.