I just wanted to thank you for all your help.

This was a new experience for our family and quite daunting. Mum has always feared going into Aged Care and loosing that last bit of independence she was clinging to.

We are so grateful for your assistance and guidance with the transition from hospital to respite to permanent care. You have made this a positive and stress free move leading to a better quality of life for mum.

We are also grateful to all the staff and volunteers at Chamberlain Gardens. Everyone is so welcoming and all mum’s visitors have been so happy to see her in a good environment. We have also been impressed with the attention to residents health, well-being and needs, the quality of the food, the daily activities and the attention to property maintenance.

Thank you so much Lisa.

Two weeks ago, just by chance when looking for care options for our father and sister, we came across Chamberlain Gardens. We went in without an appointment and you made time to see us. You were friendly and caring and explained our options clearly. Both are now settled and very happy. You and the staff have been extremely helpful and supportive along the way and for that we are very grateful. Christine from the laundry was very accommodating and Sarah from the care staff was just lovely with Jim. To move from the family home is a big step to take but all the staff involved made the transition as seamless as possible. A huge thank you to you and all the people involved, it has been a very positive experience.

On arrival at this facility my wife and I felt instantly welcomed as well as being impressed by our surroundings. We were then welcomed by Lisa who listened to us regarding our situation and concerns in regards to urgently needing a placement for my father. Lisa was completely thorough and understanding of my father’s needs. She explained to us what we needed to do as well as showing us through the facility including the room that was currently available. We were very impressed with the cleanliness and also the calm and peaceful environment. The staff were also friendly and the interactions with residents that we witnessed was comforting.
Lisa’s professionalism and empathy totally reassured both my wife and I and we decided then and there after weeks of searching several nursing homes over the Central Coast that this was the one, we had finally found the right home for our father. Within days our application was approved and in less than one week my father was admitted and safely settled in his own room.
On behalf of our family I would like to thank Lisa for all she has done for us in this very difficult time. We feel reassured knowing that he will be well cared for during his stay at Chamberlain Gardens.

Dear Lisa, I recently made contact with you to arrange the admission of my mother to Chamberlain Gardens. Whilst this is traditionally a stressful time for families it was not this way with you. Right from my very first contact with you I was impressed with your friendly professional nature. You answered all my questions and concerns in a calm and informative manner. I am very happy with the room mum has been provided with near the garden courtyard as gardening is her big love. The admission process was also seamlessly managed and explained to me. Thank you very much for the friendly and professional way you have managed mums admission to Chamberlain Gardens.