COVID-19 Important Information for Visitors

For the latest health advice and public health orders in relation to residential aged care, please visit the NSW Health website, or the Queensland Health website.

Latest news
Mandatory staff vaccinations
Our residents’ social and emotional well-being
Retirement Living
Useful resources

Latest news

We continue to see daily increases in case numbers with COVID-19 variants continuing to circulate.

The recent outbreaks and lockdowns highlighted how difficult it was for our residents, relatives and staff to be isolated and unable to spend time with loved ones. Our staff continue to undertake a Rapid Antigen Test (RAT) prior to shifts every 72 hours and monitor our residents for any signs and symptoms of infection.

The Australian Government Department of Health recommends COVID-19 screening and surveillance testing for residents, visitors and staff prior to entering a residential aged care facility.

In an effort to keep everyone safe, we require all visitors to carry out a RAT with a negative result within 12 hours prior to visiting loved ones at our Homes. You will be asked to complete a declaration when you register via the visitor kiosk at reception stating that you have complied with this regulation.

We have implemented this process as an additional precaution to keep our residents and staff safe and reduce the risk of further outbreaks and lockdowns.

All visitors to our Homes are to continue with the following:

  • Check in via the visitor kiosk and meet all screening requirements
  • Adhere to the limit of 2 visitors per day, noting 2 children under 12 years can accompany the vaccinated person(s).
  • Visitors must bring and wear a surgical mask. We highly recommend visitors wear a P2 or N95 mask for the protection of the resident and themselves
  • Visitors must not enter our Homes at all if they;
  • Have COVID-19 symptoms
  • Who have had high risk exposures less than 14 days when wanting to visit
  • Awaiting a COVID-19 test result

The Directors of Care and Services and the clinical management team are available to answer any questions or concerns you may have. I encourage you to contact the Home directly for any questions regarding your loved one.

As always, the safety and wellbeing of our residents remain our main focus. I would like to thank all the families, friends and visitors that assist and work alongside the staff during these COVID-19 years as we continue to navigate through these difficult times.

Bruce Thornthwaite
Chief Clinical Officer


Mandatory Staff COVID-19 Vaccinations

Christadelphian Aged Care fully supports the Government’s decision to mandate the COVID-19 vaccine for residential aged care employees. All of our employees and volunteers must be up-to-date with their vaccinations against COVID-19. We also continue to ensure all residents have the opportunity to receive the necessary vaccine boosters onsite.

Our residents’ social and emotional wellbeing during the COVID-19 pandemic

The emotional, social, spiritual and physical well-being of our residents is of utmost importance to us. We are committed to continuing to provide emotional support and practical activities during lockdowns and outbreaks due to the COVID-19 pandemic.
Read more

Retirement Living

For many elderly people the COVID-19 pandemic has been one of the most challenging times in recent memory, but it’s during this crisis that the heart of our North Parramatta retirement village has shone the brightest.
Read more

Useful resources

NSW Health
Queensland Health
Older Persons Advocacy Network (OPAN)
Meaningful Ageing