We are happy to advise that the initial trials have gone smoothly given the complexity and constantly changing environment in which we find ourselves.

The virus infection curve has been dramatically flattened following the Government restrictions and support of the community. Sadly, Australia hit a milestone of 100 deaths this week with another death of a nursing home resident. This compares very well against other major countries including the USA, Italy, Russia and UK where they are seeing up to 1,000 deaths a day.

Still the majority of our deaths have been in the over 70‘s age group and particularly those at the highest risk in nursing homes. Newmarch House has been at the centre of the outbreak deaths and shows how infectious and easily this virus can spread with devastating results (19 deaths).

For this reason we must continue to be cautious and vigilant with the health screening, temperature checks and limiting the number of visitors at any one time to our facilities.

A reminder of the criteria for visitation is below:

  • Visitors / relatives must contact the facility directly between 9am to 4pm Monday to Friday and make a booking. These visits are for a maximum of 30 minutes (please note we will not be accepting any unannounced visits without a prior booking)

  • A maximum of 2 persons per visit –one visit per day

  • Visitors must show proof of a current flu vaccination at every visit

  • Visiting times will be from 10:00am – 3:30pm – Monday to Friday

  • Visiting times will be from 10:00am – 2:00pm – Saturdays

  • All visitors must complete a Visitor Assessment Health Declaration Form before entry will be granted

  • All visitors must provide and wear a surgical paper mask and practice hand hygiene before entry

  • All visitors will have their temperature checked on entry, and anyone with a high temperature above 37.50C will not be permitted to enter

  • No children (under 16 years) will be permitted

  • Social distancing must be maintained (1.5 metres) and visits can take place in resident rooms or in a designated area – not in communal areas

  • We request all visitors to restrict socialisation with anyone but their family member

  • Owing to high demand in some facilities we may have to restrict the number of visits per week to ensure that everyone has the opportunity to visit

As previously stated, all visitors must bring and wear a surgical paper mask with them when visiting and practice hand hygiene upon entry.

Visitors will be required to provide appropriate evidence that they have received the current flu vaccination. This may be a statement or record from a health practitioner, or an immunisation history statement available from Medicare Online or the Express Plus Medicare mobile app.  As we will not be recording your personal health records you will need to carry evidence with you at every visit.

To organise a visit, please call your Aged Care facility directly on the numbers below:

Ashburn House Aged Care

02 8876 9200

Casa Mia Aged Care

02 8707 6010

Chamberlain Gardens Aged Care

02 4329 8000

Courtlands Aged Care

02 9683 8000

Maranatha Aged Care

07 3482 5333

Northcourt Aged Care

02 9683 6352

Southhaven Aged Care

02 9782 6010

We thank you for your support and patience as we move through these challenging times and we look forward to opening our doors once again.

COVID-19 –

Visitor Information Update –

22nd May 2020